Disaster Restoration Testimonials
Case Study #1: Costco
Thursday, December 18th, 2008 – An electrical short in a flower refrigerator sparked a blaze, igniting pallets of paper products in the middle of the Costco warehouse. 75 firefighters spent 2 hours extinguishing the blaze. “There was so much smoke our visibility was zero,” said Division Chief Pedro Bas. The 140,000sq ft facility sustained heavy smoke damage. All warehouse products would require replacement and the store closed for 30 days.
$1,000,000/day loss for store closure
- estimated 30 days
Cost of product disposal, restocking, new shipments
Damaged contents to be removed & replaced
The smell was eliminated from all products including;
pillows, clothing, couches and sold as new.
Two day operating loss & cleaning of fire area
Cost of Set up & rental of the Odorox™
Expected Costco Insurance savings = $34,285,000
Case Study #2: Chapters Book Store
- Electrical fire/ medium odor and light particulate to 16,000 sq. ft. area
- Fire occurs at closing time
- $30,000/day business interruption cost
- 22 staff work with HGI UV units in the work environment
- 9 UV Decontamination units
- 10 air movers
- 5 Hepa Filtration Units
- Store opens on time at 9 am the next morning
- No business interruption claimed or paid
Case Study #3: Protein Fire – Residential Unit
- Originated in the kitchen of a 2 storey 4500 sq. ft. home
- Odor is present throughout
- 5 UV Units installed with 10 air movers
- 3 staff
- Immediate area is cleaned thoroughly, adjacent areas vacuumed and dusted
- No dry cleaning of upholstery or carpet cleaning needed, no painting
- No ALE claimed or paid, residents never left site
- Adjuster completely satisfied
- 9 UV Decontamination units
- 10 air movers
- 5 Hepa Filtration Units
- Store opens on time at 9 am the next morning
- No business interruption claimed or paid
Case Study #4: Smoke Damage
- Commercial building with 5 levels – all 5 levels affected
- Adjuster gives 1 level to 5 different restoration contractors
- HGI UV units use on level 4 (4th floor)
- 4th floor is the only floor where business remains open and no interruption claimed or paid
Case Study #5: Pig Barn Air Purification Test
- The test took place at the Hermitage breeding facility in Columbus NB in one bay of 400 pigs.
- Prior to the Odorox™
machine being installed the pigs were pale in color, had distended veins in their head and runny noses. The animals were skittish, hyperactive in nature and aggressive. Their intake of food and water was below normal and the air in the barn was quite foggy due to the ammonia and H2S gases. Normally, there were fatalities in the barn on a regular basis.
- After 4-6 hours after installation the air started to clear.
- After 24 hours:
- Air was much cleaner
- Pigs were noticeably more playful, relaxed, many were laying down. - Skin tone was pinkish, distended veins were noticeably reduced.
- Pigs were eating and drinking more regularly and were less skittish.
- There were no fatalities once the units were running.
- Click here to read more
Hydroxyl Generator - unit MDU
Below is a brief testimonial outlining my experience with HGI's MDU (Mobile Disinfectant Unit). My mother suffered a diabetic stroke in Feb, 2005. Her blood sugars have been a constant battle since that date. She survives on a feeding tube. Our family provides home care for my mother at my sisters.
In the evenings her blood sugars would jump to 25-28 and first thing in the morning they would test around 12-18 (5-6 is normal range). She also had an issue with an air pump that keeps her mattress inflated to help prevent bed sores. In the summer of 2007 her air pump failed and we had to wait nearly a week for a replacement. During that time mom suffered a bed sore on her spine. In short order the sore grew to approximately 16 inches in length and was open nearly 1.5" at the widest point. It took our wound nurse incredibly countless hours to try and close this wound that in most cases ends in a fatality. This sore persisted for nearly six months before we were successful in closing it with the use of a vacuum. In the early part of this year we experienced another bed sore. Actually two, one on each heel as a result of an air mattress pump failure again.
This time a friend of mine spoke about the MDU that had helped others with medical issues. We had nothing to lose so we installed it in my mother's bedroom. Almost immediately our mothers breathing began to improve and within days my sister and niece reported my mother's blood sugars had returned to levels under 10, a spectacular improvement comparative to her results these past three years.
After only two weeks there were significant signs her bed sores on her heels were healing weeks ahead of her previous bout. I don't know what the significance of the MDU unit is other than to tell you it has performed way beyond our wildest expectations. I will and do recommend this technology to anyone seeking improved health regarding breathing, bed sores, or blood sugars if they are an issue. I wish I was more scientific about our results but the proof is clearly in the Hydroxyl MDU unit........
Test one today, the results will last a lifetime!
December 24, 2008
I just wanted to express my thanks for the air freshening unit you had placed in my listing on Jedburgh Rd. The product worked better than I ever expected. The hydroxyl machine was the most effective air-cleansing system I've ever seen. In one day, it removed an odour from a home that had resisted everything else we tried on it. The whole experience was effortless and the homeowners were thrilled. Kudos to the team at Hydroxyl!"
Thanks Again, I believe the system helped me sell the house for my clients.
Bosley Real Estate Ltd
416 - 322-8000
To Whom It May Concern:
Our company is in the business of preparing a homeowner's home for sale. We've been doing it
since 2002. In March 2009, we encountered a home that had a severe cooking odour problem.
The odour had penetrated the furniture, rugs and walls and nothing we tried was able to remove
or even mask it. Enter Hydroxyl. Robert Dawes and his team had an Hydroxyl machine into the
home in a moment's notice. In less than 24 hours, the odour was completely eliminated! I can
honestly say that I have never seen anything like it.
"This process is completely non-evasive and performs while the house is occupied. It is highly
recommended for home owners that wish to eradicate the odours, volatile organic compounds
(VOC’s), bacteria etc… caused by pets, smoking, cooking or homes that are simply aging. This
Green technology is a non-chemical device that provides an environmentally safe solution for
treating homes or businesses.
"We highly recommend it!"
Dear Hydroxyl Environmental,
In August, 2009 we were preparing our home for sale in Oakville, Ontario.
Unfortunately, in the process of preparing the house for inspection by real estate agents and perspective buyers, we accidently spilled a bottle of Varsol on the carpet on the top floor of our home. The chemical odour was significant and we thought that we would have to delay the opening in order to clean up the spill and remove the smell of Varsol.
Thank you so much for loaning us one of your Hydroxyl generators to solve our
predicament. Within 48 hours of activating the hydroxyl generator, your machine had removed the chemical odour, and we were able to have our open house on schedule. We were fortunate to do so with your kind assistance, and our home was then sold within the first few hours of being listed.
I am pleased to provide our testimonial that, in our case, the hydroxyl generator
performed in accordance with your printed material, and I would highly recommend it to anyone who is challenged with similar situations of chemical spills and resulting smells.
Robert and Debra Leyhane
Air Solutions & all concerned about your health and the health of your pets:
I recently burned a pot of meat on the stove and as a result my entire house, garage, front and backyards smelled like a wet fire pit of smoke. How my pets survived this acrid environment is beyond me and a true miracle. The smoke was so bad, my throat was burning!
Now my concern was, how to get the entire house, furniture, clothing, walls, floors, you name it, free of this nasty smell. I was concerned for both my pets and my own health. The birds I have are very tiny and delicate, the smallest being canaries and finches. I now needed an avenue of air cleaning that was guaranteed safe, but which way to go? I had read that an ozone generator was the way to go and upon further research came to the conclusion that it was NOT safe for people or pets, and could in fact kill them. I “googled” air cleaning systems and found Odorox™
Air Solutions. After speaking with Tom and him assuring me 100% that my birds would be safe, the smell would be gone and he GUARANTEED me this, I called them in.
They came the same day within hours of my call. When I opened the front door to receive them, I was immediately impressed with their business like appearance and their friendly confident demeanour. I'm old school, and those boys shook my hand like gentlemen, impressive. Their confidence and knowledge of their technology was excellent and I was sold before they ever plugged in a machine.
They set me up asap and as I type this I can smell the difference already. They knew I had this major concern about my birds and yet time and again I found myself reiterating my concern, and they sweetly and never once complained about my doubt or repetitiveness, continued to put my mind at ease with testimonials and backed that up with scientific data on how their product worked. I was thrilled at the cost and how they not only brought me one, but THREE machines to do the job.
I wish them the best of luck with their business, but
somehow, I know they won’t need it.
Thanks Boys, u did a great job selling this sceptic, Keep up the good work.
On behalf of me, my husband and my pets, here's to clean air and breathing easier,
Home Owner, Keswick Ontario.
To whom it may concern;
I write this letter with total amazement and satisfaction of our recent use of Hydroxyl Air Solutions. I am the director of an Early Childhood Center serving children ages eighteen months to age twelve. Our school operates Monday through Friday from 7:30a.m. to 6:00p.m.
We have an enrolment of 250 children and reach out to our families as a safe, loving, educational facility meeting every child's needs. Recently we had the misfortune of a small fire in our custodial room. The fire itself only damaged one room however, the smoke damage spread throughout the entire school causing an overall smell of burnt wood. We were devastated as we walked through our school by the strong smell. We needed to do something fast so the children could return to school without any health risks from the residual of the smoke or smell. This was when we were introduced to Mr. Michael McArdle of Hydroxyl Air Solutions. Mr. McArdle was compassionate and understanding of our emotional upset as well as the physical damage to our school. He jumped right in to help. Within 24 hours we noticed a marked reduction in smell and this enabled us to open our school and not displace any children from our loving environment.
The air machines used were quiet and non invasive in our classrooms. Mr. McArdle continued to monitor the progress which was amazing. He was in and out of our school at all hours of the day and night assuring that all was well and that his machines were steady doing their jobs. By the end of day there was just a faint smell left in the main part of the school and all was as normal as it could be considering the event. I would highly recommend Hydroxyl Air Solutions to everyone in need. This system single handedly enabled us to continue to operate within hours after the fire without any danger to our precious little ones, staff or parents. It basically saved our business and allowed the families that relied on us to continue to do so without Interruption. If you would like to speak to me personally or have any questions, please feel free to call me directly at (813) 282-4744.
Seaborn Day School Director
"I can't thank Odorox™
enough. I was sceptical that their hydroxyl generator would actually help with such intense chemicals in my print shop. I've tried other remedies in the past but none worked. I noticed a dramatic difference in the first couple of hours, and by the next day my shop smelled fresh and clean. I am truly amazed! I no longer have headaches and chronic fatigue. My neighbours, a flower shop, have noticed a big difference as well. I would not hesitate to recommend hydroxyl generators to anyone suffering from air quality problems."
PA Printing Inc.
Thank you so much for introducing me to your product! Since ordering the M.D.U. for our office, I've noticed an amazing difference in the air quality.
Our building is currently under construction. Up to now, the smell of paint and chemicals was overwhelming. Now, there's no smell at all. As a matter of fact, the air quality feels completely different. It even feels like the humidity has been eliminated. It has made a huge difference and we all enjoy having it here!
Esperides N.A., Inc.
Weeki Wachee, FL
July 27, 2009
11. Dear Odorox™
On Thursday, July 2, 2009 we had Odorox™
Environmental come to our Hotel and deploy the use of an XL3 in one of our smoking rooms that we have set aside for our smoking guests. In general, these dedicated smoking rooms maintain an odor of smoke that is very difficult to eradicate through our current cleaning efforts which consist of treating rooms with labor, chemicals and an ozone machine.
Much to my amazement the room that was treated with using nothing but the XL 3 and its' Hydroxyl technology had absolutely no trace of smoke smell whatsoever in less than 24 hours! Even the drapes, carpet and bed linens were all devoid of any trace of smoke odor. Needless to say, I was beyond impressed.
In addition, the machine allowed us the capability of removing other odors from wherever else we used it, such as eating areas, laundry areas, hallways and any other place we deemed important to our Guest satisfaction.
That machine was like a miracle! In my 20 plus years in Hotel operations I can say I have not come across anything quite like this.
Baymont Inn & Suites
PuroClean of Tampa Bay has had the opportunity to work with a hydroxyl generator that we purchased from Tom McArdle. We have used it with fires, mold damage, and smoke odor removal.
The technology has really added to our "tool set" and has worked very successfully to improve the outcomes of our emergency cleanups.
But, even more, it has been a privilege to work with Tom and Michael McArdle. They are tremendously responsive and supportive to our business needs. Time and time again they have gone "over and above" to help us get the job done more quickly with exceptional results. Soon after we purchased our first Odorox™
generator, we used it in a condo where one of the owners had been a heavy smoker for over 15 years. Unfortunately, the owner had painted over the nicotine stains and the odor on their walls, thereby, locking in the smoke odor. When our one machine could not clean it, Tom and Mike brought 3 more machines to get rid of the smoke odor completely. In addition, they came out daily to the condo to check how it was working and kept following up to see what else they could do.
Both Mike and Tom are exceptional business colleagues. We look forward to working with them, and their technology, long into the future. If any customers would like to contact us to discuss the product in more detail, Ali and I would be happy to speak with potential clients.
PuroClean of Tampa Bay
I was amazed. It absolutely works on a protein fire and ozone definitely does not work like this does, I loved being able to work in the space while the machines were running.
Chris Moore, Bolden's Cleaning and Restoration
Disaster Restoration Testimonials:
"Since we have been using the Odorox™
equipment we have reduced the amounts that insurers have to pay out on claims. As a result, we have become the restoration contractor of choice. Even when the adjuster previously used other contractors as well as ourselves they now use us exclusively. The rental revenue from the Odorox™
units offsets some of the traditional revenue earned on these claims and it becomes a win-win situation."
ON SIDE Restoration Services LTD
(Vancouver Restoration Contractor)
"This technology does everything they say and more. We've used it on many different types of jobs and it is extremely impressive. The best part is being able to occupy the structure while it is running. We are now teaching Odorox™
at both of our training locations."
Jeff Dorenberg, Owner
Winners Circle Restoration Training Centers
Phoenix, AZ and Las Vegas, NV
(866) 914 - 7450
3. If you think smoke damage is tough to clean, try a home with 30+ years of heavy smoking. The Odorox™
Boss works great, I ran it during the entire week of the cleanup. I worked in it each day, 6-10 hrs per day, without any side effects. There is definitely not the metallic taste you get in your mouth with an ozone machine.
The homeowners have been in and out, and have commented on how good the home is smelling. I am very impressed with the unit.
Winners Circle Restoration Training
Recently I've had the chance to see the hydroxyl machines in action in two claims that we worked on together and I have to tell you how impressed I am that these machines actually do what they claim.
First there was the liability claim at the 15,000 square foot office building in Cambridge that was under construction. Our insured was doing some work in the building and accidentally started a small fire. Smoke went throughout the building and since the drywall was all new it had not been sealed or painted yet. Although there was very little soot deposit, odour was the bigger problem. We were faced with the real possibility of having to replace the drywall at a cost well over $150,000. Even to Kilz paint it would have been in excessive of $80,000.
There was also an exposure related to income loss if there were delays in the completion of the building.
The hydroxyl machines that you recommended and used on this claim did an amazing job of removing the entire smoke odour to everyone's satisfaction and in a mere seven days and at a cost of under $30,000! The construction workers were even able to continue to work while the machines were running.
The second claim involved a diner inside a local bus terminal. There was a small electrical fire in the storage room. The sprinklers put the fire out but smoke went throughout the storage and kitchen areas. Again odour was the bigger problem once the water clean-up was done. PDS put in a hydroxyl machine for two days to eliminate the smoke odour. A few weeks later I met with our insured who commented that not only did the smoke odour disappear but so had the odour of the grease. He was very pleased with our claims service and PDS.
I certainly will be asking other contractors to use this equipment in other claims involving odours. I'm confident that it works really well and the potential for saving money is huge.
Sandra Coe, CIP
Claims Adjuster Claims
I have ten years experience as an estimator, trainer, and general manager of a 3 million dollar+ cleaning and restoration firm.
As a Certified Restorer I have never endorsed one product over another. I have always believed that there were products available laterally that were as good what was being offered at the time. After using your Odorox™
machines my opinion has changed. We recently put them to the test by placing them in a basement that had a fire..before we tore out! The Odorox™
completely eliminated the smoke odor. I thought for sure the odor would return when we tore out the drywall but it didn't. This was great since we had spaced sheathing with felt paper and hardwood above it. We were able to eliminate the odor without removing the floors! I believe you may have found the next "sliced bread".
Johnathan B. Launder
CR/ ASD/ MRS
Just a follow up email to our telephone conversation of last week, re; loaner hydroxyl generator (Boss model), I will be delivering it to our office for your pick-up on Monday the 13th July 2009.
Whilst writing, there has been a development since our telephone conversation that I would like to share with you.
Sometime ago, I am assuming last week with all this heavy rain, my basement Cold Room/Storm Shelter had flooded out, it was full of contents and they had been sitting in water for some time. That coupled with the lack of air flow and humidity, caused everything to go mouldy and there was visible mould on the floor, walls and ceilings.
We emptied this room of its contents and disposed of what was damaged beyond repair. We conducted a cleanup and installed drying equipment and fans and once dried the mildew smell in this room was overpowering.
So I took the initiative to use the loaner machine which Hydroxyl Environmental had provided our group. As previously mentioned I set the Boss Generator machine at high and added a couple of air fans to move the hydroxyls around the room. Within 2 days the mildew odour had completely been removed.
I personally am now totally sold on this product and its effectiveness in remediation and odour control. I have copied our technical staff in on this email advising that my family and I were present throughout the use of this machine with no ill effects.
So to summarise Jeff, many thanks for the use of this machine, I am happy to share its success with our many branches across Canada and help to recommend your product. There is no doubt it looks like Hydroxyl generators and their effectiveness are the way forward.
Once again many thanks.
Major National Canadian Restoration Firm
Mr. Carter, our Projects Manager, has asked me to email you our preliminary findings for the odor control equipment we are using from HGI.
I will formalize this email later in a proper letter, but wished to get this to you as soon as possible.
Anonymous is the only full service South Florida rendering company. We recycle fats and oils. Like all rendering operations, odor control is an important issue. We have used conventional control equipment, and still use vapor capturing and boiler incineration for most cooking and pressing vapors. However, the very nature of the business makes us a "nuisance" type business that forces us to the outer edges of our community. Our one-time, physical remoteness is no longer the case and we find ourselves surrounded by development.
Thus, Anonymous investigated HGI and its new technology for odor control. Simply put, our findings are that your system does indeed work, and work well. Our free vapor odors are significantly less, probably in the magnitude of 90%. Our insect problems have been eliminated to close to 100%. Our raw material bins emit almost no odors.
We are modifying our plant to accommodate the new equipment from HGI. We are replacing poorly-fit entrance doors to contain the hydroxyls that are produced. We are modifying our roof mounted air handler to direct our air back into the plant. All front load roll-up doors are repaired to close the building. All these projects will help us contain our generated hydroxyls for a more efficient system. We wish to be good neighbors and feel this investment will pay for itself.
We find your equipment to be unobtrusive and for all intents and purposes, maintenance free. A daily inspection and cleaning with a spray bottle and rag is all that is necessary.
As of this date, we have contracted HGI to install, on a permanent basis, the new hydroxyl generators so that the machines will be mounted external of the building and vented via ductwork into the building.
We understand that you have an interested party who would like to visit our plant and see our system in action. We invite you to bring these people into our plant and see these machines working and in action. (Please ask them to carefully look for insect and rodent infestation-there is none. We are using no chemicals or traps of any kind.) We will be happy to answer ANY questions they have candidly.
A South Florida Rendering Plant